Non-residents can now report complaints related to visa fraud directly. The 24-hour helpline number and email IDs have come into existence as part of Operation Chuva Yatra. The project is jointly implemented by the Kerala Police, NORCA, the State Government's Department of Expatriate Affairs, and the Protector of Emigration, Ministry of External Affairs. These are set by the Kerala Police. Non-resident Malayalis can now report their complaints directly regarding illegal recruitments to foreign countries and visa frauds. Non-residents can lodge complaints through e-mails [email protected] and [email protected] and helpline number 0471-2721547.

A joint meeting of the Chief Minister Norka Routes, the Protector of Emigration in the Ministry of External Affairs and the Kerala Police was called after the visa fraud and employment frauds abroad were noticed. Due to this, the state government decided to implement Operation Shubhayatra. The services of the cyber wing of the police are now being utilized to prevent recruitment scams through social media. State Cell is also working as Crime Branch IG Nodal Officer. Anti-human trafficking units have also been formed in all police districts under the supervision of the Nodal Officer.


Extensive awareness programs are also being organized against illegal recruitment and visa fraud. In addition to this, an extensive system has also been introduced for non-residents to file complaints directly and take legal action.
Currently, NORCA Department and NORCA ROOTS are taking immediate steps to bring back those trapped abroad through fake recruitment and human trafficking with the help of Indian Embassy and expatriate organizations. Actions are currently being taken based on confidential information about human trafficking through coastal areas and airports.