Posted: 06 Dec 2025

Location: kuwait

We are seeking a highly organised and technically proficient Technical Implementation & Service Coordinator to join our team. This role acts as the central hub for our service delivery lifecycle, ensuring seamless coordination between sales, implementation teams, and technical documentation.

Key Responsibilities:
- Lead the coordination for all wireless and DSL service implementations, collaborating closely with stores, field engineering teams, and the finance department (utilizing Microsoft Dynamics GP).
- Manage the full lifecycle of Network Generation Network (NGN) activities, including inter-departmental coordination (via emails/phone calls), troubleshooting, and service deactivation.


- Ensure timely service activation by coordinating DSL activation with the Jumpering Team, including necessary Huawei and Ericsson configurations.
- Maintain strict follow-up on all pending Work Orders and tasks with the respective Implementation Teams to ensure project timelines are met.
- Create and maintain comprehensive technical documentation, including necessary drawings (e.g., Visio), diagrams, tables, and supporting calculations.
- Manage and update technical records for the Company’s rooms in MOC exchanges, including Visio drawings, network configuration backups, and Exchange Power System documentation.
- Verify and validate network configurations across various components, including switches, routers, voice systems, and firewalls to ensure compliance and stability.


- Generate periodic CRM reports (utilizing Salesforce) to provide clear insights into Key Performance Indicators (KPIs) and team performance.

Required Qualifications:
- Bachelor’s degree in IT, Engineering, Telecommunications, or a closely related technical field.
- Proven experience in an ICT, Telecommunications, or Implementation Coordination role.
- Strong working knowledge of telecom technologies (e.g., NGN, DSL, Wireless Services, Power Systems).


- Good understanding of core network components (switches, routers, firewalls, voice systems).
- Proficiency in Microsoft Office, with advanced skills in Excel and Visio for data analysis and technical drawing.
- Solid understanding of CRM concepts and experience with platforms like Salesforce is highly preferred.
- Familiarity with Microsoft Dynamics GP is a significant advantage.
- Exceptional communication, coordination, project follow-up, and organizational skills.

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