Posted: 03 Apr 2022

Location: Shuwaikh

Solution Support Engineer
Primary Responsibilities:
• Provide phone, email and remote support to customers.
• Level 1 and 2 technology support for deployed content
solutions.
• Emulate or reproduce technical problems encountered
when required.
• Document resolved issues to build a shared knowledge
base and contribute to the department’s ongoing
improvement
• Participating in After Hours Emergency & Scheduled
Support – limited
• Escalate critical issues and roadblocks to the Technical
Support Manager
• Support internal IT systems, service desk when not taking
client support calls
Education
• Bachelor Degree in computer science or related field
Qualifications
• CompTIA A+, Network
• MCSE
• Proficient knowledge of Windows-based server OS such
as Microsoft Windows Server.
• SQL Connectivity and Permissions
• Active Directory and GPO
• Virtualization
• Experience with laser printers, multi-function, copiers
drivers and scanning
• Prior Experience on secure print solutions –Kofax
ControlSuite , PaperCut, StreamlineNX, Ysoft SafeQ, MyQ
etc.
• Experience with Document Management methodologies.
Skills
• Strong dedication to customer care
• Creative thinker
• Excellent verbal and written communication skills, in
person, and by telephone
• Ability to understand and analyze customer technical
needs
• Works well independently
• Ability to participate, contribute and interact with Pre
Sales Technical Engineers, Product Management,
Development, Technical Support and Sales teams
Position Type
Full-Time
Benefits
In return for your contributions, we offer an environment
that supports and recognizes your professional growth. In
addition, we provide competitive compensation.
If any one interested kindly email your CV to
[email protected]

Phone No: -

Apply Email: [email protected]

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