Posted: 25 Nov 2022

Location: Kuwait

1- Call centre agents:


Build long-lasting relationships with customers.
Keep a comprehensive record of all calls and/or conversations in the organization’s call centre data bank.
Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems
Move complex issues or complaints to supervisors
Willing to work during extended odd hours and/or during holiday periods.

Requirements:

Fluent in Arabic and English language
Must possess good communication skills, especially for listening.
Must have good interpersonal skills to enable an easy flow with customers at all times.
Must be able to multi-task and manage time properly and effectively.
Must be able to adapt to different situations and individuals
Ability to prioritize in the face of multiple tasks or assignments
Ability to work as part of a team if need be
Ability to work with little or no supervision

Send your CVS to [email protected]

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Apply Email: [email protected]

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